Croquet Diary
Materials & sizing
How do I know my size?
Each product page includes a detailed size guide with precise measurements. If you are between sizes or unsure, we recommend selecting the larger size for tailored pieces and your usual size for knitwear and outerwear.
Where are NINE pieces made?
Every garment is crafted in select ateliers across Europe, each chosen for its mastery of specific techniques. Our tailoring, knitwear, leatherwork, and denim are produced by artisans who share our commitment to precision and timeless construction.
What materials does NINE use?
We work exclusively with high-grade natural fibers and responsibly sourced materials, including Italian wool, Japanese denim, fine silks, and premium leathers. Each fabric is selected for its longevity, purity of texture, and ability to hold our signature silhouettes.
How should I care for my NINE garment?
Care instructions vary by material. Most tailoring and outerwear should be professionally cleaned. Knitwear and delicate fabrics such as silk require gentle handling. Full garment care details are provided with each piece.
Do you offer made-to-order or custom tailoring?
Select pieces from each collection are available in made-to-order variations. For bespoke requests or in-studio fittings, please contact our Client Services team for availability.
Shipping & returns
Do you offer international shipping?
Yes. NINE ships worldwide using secure, express delivery partners. All orders include tracking, and duties are calculated at checkout where applicable for a seamless experience.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, in original condition, and accompanied by all tags and packaging. For made-to-order or personalized pieces, returns are not available due to their bespoke nature.